FAQ

Refund Policy


There are NO REFUNDS OR EXCHANGES for any tickets purchased UNLESS THE HEADLINER CANCELS. If a support act cancels, there are NO REFUNDS. Please do not purchase a ticket unless you are sure that you want to see the headliner no matter who the support act is.

Age Requirement


For Concerts:

New York State Law dictates concert goers under the age of 16 will need a parent or guardian with them for the duration of the show.

For Nightclub:

The Nightclub is 18 to enter, and 21 to drink, valid ID is required for entry.

Booking Information


Bands interested in booking shows at any of the complex’s venues should email:

  • Band Name
  • Contact Person
  • Phone Number
  • Link to website/MySpace
  • Interested Venue (Chance, Loft, Platinum Lounge)

And short description to: Bookings@TheChanceTheater.com

Box Office Information


The Chance’s box office is located on 6 Crannell Street, Poughkeepsie NY at the entrance to The Chance.
The box office is open:

  • Monday – Thursday 12 – 5PM
  • Fri and Sat 12 – 6PM

You can also order tickets over the phone at (845) 471-1966.

  • ALL TICKET SALES ARE FINAL.
  • THERE ARE NO REFUNDS UNLESS THE HEADLINER CANCELS OR A SHOW IS RESCHEDULED.
  • THERE ARE NO REFUNDS FOR SUPPORT ACT CANCELATIONS